RETURNS & REFUND POLICY
Returns & Refunds
Vanam Global Industries aims to ensure a satisfactory shopping experience. This Returns & Refund Policy outlines the general terms and conditions applicable to returns, replacements, and refunds for products purchased through our Shop.
By placing an order through our website, customers agree to the terms of this policy. Eligibility for a return, replacement, or refund may depend on the nature of the product, the condition of the item, and the circumstances of the request.
Eligibility for Returns
Customers may request a return within 3 days of receiving the product.
To be eligible for a return, the product must be unopened, unused, undamaged, and in its original packaging, including any seals, labels, or accompanying items where applicable. The product must also be in a condition suitable for resale.
Return requests are subject to review and approval by Vanam Global Industries. Customers should contact us before returning any product and should not send products back without prior authorization or instructions.
Products that have been opened, used, tampered with, or are no longer in a saleable condition will not be eligible for return, except where the product is received damaged, defective, incorrect, or materially different from what was ordered.
Non-Returnable Items
Due to hygiene, safety, and product integrity considerations, products in liquid, gel, cream, or similar formulations will not be eligible for return once they have been opened, used, or tampered with.
Products with broken or removed seals, damaged packaging, missing components, or any condition that makes them unsuitable for resale will also not be eligible for return.
This does not affect cases where a product is received damaged, defective, incorrect, or materially different from what was ordered.
Damaged, Defective or Incorrect Products
If a product is received damaged, defective, incorrect, or materially different from what was ordered, customers should contact Vanam Global Industries within 3 days of receiving the product.
Customers may be asked to provide photographs, order details, or other relevant information to help us review the issue.
Where a claim is found to be valid, Vanam Global Industries will provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy depending on the circumstances.
Customers should not dispose of or return the product without prior communication and instructions from Vanam Global Industries, unless otherwise required by applicable law.
Refund Process
Once a return or refund request is received, Vanam Global Industries will review the request and may seek additional information where necessary.
If a return is approved, customers will be provided with the relevant instructions for completing the return process. Refunds, where applicable, will generally be processed after the returned product has been received and inspected, unless otherwise determined based on the circumstances of the claim.
Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required or agreed.
The amount of any refund will depend on the nature of the request and the applicable circumstances, including any applicable shipping charges, discounts, promotional offers, or other relevant factors.
Customers will be notified regarding the outcome of their return or refund request.
Refund Timelines
Once a refund has been approved, Vanam Global Industries will initiate the refund within a reasonable timeframe.
Refunds are generally processed through the original payment method and may take approximately 5–7 working days to be credited, depending on the payment method, payment service provider, bank, and other applicable processing factors.
In some cases, the time taken for the refunded amount to reflect in the customer’s account may vary due to banking or payment processing procedures beyond our control.
Return Shipping
For approved returns, Vanam Global Industries will provide the relevant instructions and, where applicable, arrange the return pickup or shipping process. Customers should not return products without prior authorization or instructions from us.
For returns accepted due to a change of mind or other customer-preference reasons, Vanam Global Industries may arrange the return at its discretion; however, any original shipping or delivery charges paid at the time of purchase will generally be non-refundable.
Where a product is confirmed to have been received damaged, defective, incorrect, or materially different from what was ordered, Vanam Global Industries will provide appropriate assistance with the return or replacement process. In such cases, applicable return shipping costs will be borne by Vanam Global Industries.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched, subject to operational feasibility and the status of the order at the time the cancellation request is received.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. Customers who wish to cancel an order should contact Vanam Global Industries as soon as possible.
Where a cancellation is successfully approved after payment has been completed, any applicable refund will be processed in accordance with the Refund Process and Refund Timelines outlined in this policy.
Failed Delivery or Undeliverable Orders
Customers are responsible for providing a complete and accurate delivery address and valid contact details at the time of placing an order.
If an order cannot be delivered due to an incorrect or incomplete address, invalid contact information, the customer being unreachable, the customer not being available at the delivery address despite successful contact, a locked or inaccessible premises, repeated unsuccessful delivery attempts, refusal to accept the order, or any other reason attributable to the customer, the order may be returned to Vanam Global Industries.
In such cases, any applicable original shipping, return-to-origin (RTO), re-delivery, or other logistics charges incurred may be deducted from the refundable amount. The remaining eligible amount, if any, will be refunded in accordance with this Returns & Refund Policy.
Where feasible, customers may contact us for assistance regarding re-delivery. Any additional shipping or delivery charges applicable to re-delivery may be borne by the customer.
Policy Updates
Vanam Global Industries may update this Returns & Refund Policy from time to time to reflect changes in our products, business practices, operational requirements, or applicable legal requirements.
Any updated version of this policy will become effective when published on this website, unless otherwise stated. Customers are encouraged to review this page periodically for any updates.
Contact Information
For questions regarding this Returns & Refund Policy, or to request assistance with a return, replacement, cancellation, or refund, please contact Vanam Global Industries at:
We will make reasonable efforts to review and respond to customer queries in a timely manner.
Last updated: August 2026